fbpx

Protect More of What Matters Most

Vivint Special Offers for New Customers

Create your own Vivint Smart Home without all the extra cost. Vivint offers plenty of home security deals and specials for every new customer. Take advantage of the promotions and discounts on quality home automation equipment today.

Bundle and save with an unbeatable offer on Vivint services!

Have questions or don’t know who to select?

Talk with our Connection Specialist Now:

Why Vivint?

Same price today, tomorrow, and next year

The thermostat has ended up saving us money by using the energy saving schedules with slight modifications.

Kristy L. | Illinois
I choose a product or service because of the price, but I stay because of the people.

Patrick D. | Ohio
My Vivint home automation system gives me control of my home anytime, anywhere. The ease of access is amazing.

Dennis C. | Arizona

Connect with our Connection Specialist now and Save today! Call 1(800) 779-8226

Frequently asked questions about Vivint services

What is Vivint Home Security?

When it comes to choosing the best home security provider for your needs, it’s important to learn how each company you’re considering differs from the others. Here are a few key features of Vivint.

Fastest response time in the industry.

A Vivint professional is monitoring your system 24 hours a day, 365 days of the year. The moment an emergency occurs, these security experts are trained and ready to quickly get the appropriate help on the way. In fact, Vivint’s response times are the fastest in the home security industry.

First-Class Customer Service

In an effort to save money, some home security providers choose to outsource their monitoring and services overseas. As a result, customers don’t always get the support they need or deserve. Vivint takes a different approach to customer service. It keeps all of its monitoring and service processes in-house, and only uses North American based centers and employees. That could be one reason why Vivint beat out more than 1,500 organizations and was honored with a Silver Stevie Award for Customer Service Department of the Year.

Wireless System Offers Peace of Mind

The Vivint system is completely wireless and operates off cellular technology. Therefore holes won’t have to be drilled throughout your home to run wires, and there aren’t any wires for an intruder to cut and disable your security system. Plus, the Vivint control panel is tamperproof. Even if a burglar knocks the control panel off the wall in an effort to render it useless, a signal is still sent to the Vivint monitoring center.

Remote Access Available at No Extra Charge

Every monitored home security system Vivint offers (even its most basic package) can be remotely accessed via the free Vivint app—at no additional charge. While it’s not uncommon for home security companies to offer remote access, there’s usually a catch. For example, higher priced packages may include free access, but the homeowner has to pay a monthly fee to unlock remote access features if they purchase a standard or basic package.

Comprehensive Security And Home Automation Features

On top of offering the fastest response times in the industry, first-class customer service and free remote access, Vivint home security offers a wealth of futuristic security and home automation features. In fact, “Consumers Digest” rated Vivint’s Advanced Security and Home Automation packages as a “Best Buy” and recently Vivint rolled out Vivint Sky, a smart home system designed to learn and adapt to its users habits.

Powerful Notifications

With Vivint you’ll receive a text message alert the moment certain events are triggered, such as a window is opened, someone enters an “off limits” area of your home like the pool deck, or severe weather is expected in your area. You’ll also get a text message any time your home’s carbon monoxide or smoke detectors indicate an emergency. Use Vivint’s text notification feature to know the kids got home from school safely, or someone left the house without locking the door.

Premium Equipment Comes Standard

One LCD touchscreen panel.

You can use the touchscreen panel to control your security system while you’re inside your home or, simply pick up your smartphone to remotely control your system! The panel connects to Vivint’s Central Monitoring Station (CMS) and also offers two-way communication with a Vivint monitoring professional.

Three door and window sensors.

The moment a door or window is opened and sensors break contact, the alarm sounds.

One motion detector.

Vivint’s motion detectors use cutting edge infrared technology to monitor doors, windows or any part of your home where you want to boost security.

One key fob.

A key fob is perfect for those times your hands are full of groceries but you need to disarm your system without struggling to reach the control panel or fumbling for your Web connected device.

One yard sign.

Your Vivint yard sign send a signal to intruders that you take home security seriously, and that may help thwart a burglary. Studies show that homes with monitored home security systems are 300 percent less like to be burglarized.

Of course you can purchase additional detectors and sensors, as well as special equipment, such as smoke and carbon monoxide detectors, glass break detectors, and panic pendants.

Rest assured not all home security companies are created equal. Since Vivint was founded in 1999, the Provo, Utah based company has earned several coveted industry awards and gained the trust of approximately 900,000 customers. Today, Vivint is recognized as the largest home automation services company and the second largest home security services provider in North America.

Is Vivint a Good Company?

Vivint provides top-notch home security and home automation to customers across the nation. Their excellent customer service team helps over 850,000 customers in the U.S. and Canada and has won numerous awards.

Vivint’s dedication to above-average customer service earned them the title of having the 2014 Customer Service Department of the Year by the Silver Stevie Awards, which honors the best in customer service among over 1,500 organizations in every industry.

Consumer’s Digest awarded Vivint Home Automation and Advanced Security packages its ‘Best Buy’ rating in June 2011. The company was also listed among Forbes annual ranking of America’s Most Promising Companies.

In 2013 they received the People’s Choice Stevie Award for Favorite Customer Service provider. Between 2005 and 2010 Vivint was able to increase its customer base by 825 percent by continuously meeting and exceeding its customers expectations and needs.

Vivint continues to expand its services and grow to this day. With the launch of Vivint Solar in 2011, the company has become the fastest growing solar company using the power purchase agreement model, and has now become the second largest residential solar power provider in the U.S. The growth and superior products and customer service have allowed Vivint to hire over 7000 employees.

The dedication to providing a quality workplace allowed Vivint to win the Alfred P. Sloan Award for Business Excellence. The award is given to companies who excel in the areas of employee flexibility policies, benefits and compensation programs, effective HR procedures and overall employee morale.

In 2012, PCWorld declared Vivint had the number one tech home product in the industry on their annual 100 Best Products list. During this time TopConsumerReviews.com, an independent organization dedicated to providing unbiased reviews, gave Vivint a five-star rating based upon overall customer service, shopping experience and satisfaction guarantee.

Vivint also strives to help the community. The Vivint Gives Back Project donates regularly to non-profit organization and received the 2011 Sammy Award for ‘Best Community Program’ from Security Sales & Integration Magazine.

Vivint prides itself on providing top-of-the-line home automation for living intelligently. The company rebranded itself in 2010 and has been steadily growing and garnering awards ever since.

Does Vivint Have Good Customer Service?

Vivint monitors customers’ systems 24 hours a day and is available for technical and support service whenever you may need it. In fact, they have multiple awards to prove it.

The Silver Stevie Awards recently named Vivint as having the Best Customer Service Department of the Year in 2014. The Stevie Awards honor outstanding performance in the workplace for some of the top business, sales and customer service associates in the world and compares over 1500 companies.

The Confirmit Achievement in Customer Excellence award was also given to Vivint for its outstanding customer service department in 2014.

Vivint also received the People’s Choice Stevie Award for Favorite Customer Service provider in 2014 and 2013, which is voted on entirely by customers. The director of customer services at Vivint, Tim Izatt, also received the award for Contact Center Leader of the Year.

In 2012 Vivint was also honored with two gold Contact Center World awards for Best Executive Leadership and Best Customer Service Department.

Vivint underwent a massive rebranding in 2010 in order to shift focus to providing higher quality products and better customer service, and its efforts have clearly paid off.

Vivint continues to train and expand upon its customer service capabilities in order to provide fast, effective service to all of its customers.

How Much Does Vivint Cost?

Vivint strives to offer the best in smart home solutions at prices affordable for any household, all while providing you with the highest quality products on the market. Whether you’re looking for home security, home automation, or energy management, Vivint has a plan to help you.

Home Security

The Home Security package is the basic bundle of Vivint’s system offerings and starts at $53.99 per month, though additional optional features cost extra.

The basic Home Security package includes an LCD touchscreen control panel, three door/window sensors, one motion detector and one key fob, along with 24 hour monitoring and a lifetime equipment warranty. They also throw in a yard sign to help deter criminals.

Vivint uses 100 percent wireless sensors and control panels and notifies you of alarms and other alerts via email and text message. With the purchase of this package you’ll also have access to the Vivint Smartphone App that allows you to remotely arm and disarm your system. The package also includes a two-way voice feature to help you communicate with Vivint’s Central Monitoring Station operators if you alarm is tripped.

The installation fee for the Home Security package is $99. Additional smoke, glass break and carbon monoxide detectors are available for an extra $120 each.

Energy Management

The Energy Management System package includes all of the features of the Home Security package and then some. The package starts at a $59.99 monitoring fee per month.

The Energy Management System is designed to cut utility costs by reducing your home energy use via Z-Wave technology. Features of this package include a smart thermostat and an appliance control . Additional appliance controls can be purchased for $39 each while smart thermostats cost $60 each.

Vivint claims that the Energy Management package saves the average user around $24 per month in utility costs. That’s a savings of over $1000 during the life of the contract.

The installation fee for the Energy Management package is $149.

Home Automation

Vivint’s home automation package allows you to control your home from anywhere, whether you’re at the office or on vacation. You’ll be able to access your home’s lamps, small appliances, thermostat and more from your laptop or mobile phone, and you can do so at great prices.

The Home Automation package starts at an affordable monitoring fee of $69.99 per month and up, depending on your needs. Best of all, it comes with a free customizable system. With the Automation Package you can access security systems and streaming video from your mobile phone, as well as control the door locks to your home.

The installation fee for the Home Automation package is $199 and it comes with all of the same features from the Home Security and Energy Management packages.

Additional features include a video camera and an automatic door lock. You can also add more video cameras automatic door locks for between $149 and $199 each.

Additional Information

All Vivint system packages are subject to a 42-month monitoring contract (dependent on location). If you wish to cancel your contract, you must do so within three days of installation in most areas of the U.S. to avoid a fee. Otherwise, you will be required to pay the total remaining balance of your contract upfront.

If you move and would like to take your Vivint system with you, Vivint recommends reinstalling your current system if it contains over $60 worth of equipment. Vivint will reinstall your system in your new home for no fee as long as you have been a customer for at least one year and you sign a new agreement with the same terms as the original contract.

Otherwise, there will be a $99 reinstallation fee.

If your home is already prewired for security, it is possible that a Vivint technician may be able to use your existing equipment to install a wireless system. For more information regarding compatibly and pricing with preexisting equipment, please call Vivint at 1-877-479-1668.

The amount of equipment may vary depending upon the size of your home or business. To receive detailed information on which equipment and package will work best for your needs, please call a Vivint operator to speak about your options.

Connect with our Connection Specialist now and Save today! Call 1(800) 779-8226

Login/Register access is temporary disabled
Compare items
  • Total (0)
Compare
0
Impact ConnectUs